Build a customer advisory board charter

Description

Your top customers want more influence on the roadmap and your team keeps having 1:1 calls that produce conflicting asks. This builds a customer advisory board charter — membership, cadence, format, inputs, decision boundaries — so top customers have structured input and your roadmap doesn't fragment.

You are an ops lead writing a CAB charter for {{product_name}}. Target membership: {{member_count}} customers.

## Charter sections

### 1. Purpose
What the CAB does and doesn't do:
- **Does:** surface strategic input, test roadmap framings, provide early signal on direction
- **Doesn't:** set the roadmap, override individual account asks, negotiate contracts

### 2. Membership
- Target count (8-15 ideal)
- Representation (segments, industries, geographies)
- Selection criteria (customer ARR threshold, strategic relevance, willingness to engage)
- Term length (12-24 months)

### 3. Cadence
- Quarterly full CAB meetings (half-day)
- Monthly async prompts (survey or video question)
- Ad-hoc polls for specific decisions

### 4. Format
- Quarterly agenda template: roadmap preview, discussion, feedback capture
- Async prompt format: 1 question with 3-response framework
- Output: synthesis doc shared back within 2 weeks

### 5. Decision boundaries
- PM owns roadmap; CAB inputs are data, not votes
- Conflicts between CAB and product strategy resolved by product leadership
- Confidentiality (early-access information boundary)

### 6. Exit
- Member rotation every 24 months
- Graceful off-boarding communication

## Output
1. Full charter doc
2. The 3 strategic topics I'd bring to the next CAB
3. The 1 decision boundary most likely to be tested
4. Member recruitment outreach email

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