Draft a customer success handoff narrative

Description

A customer closed and is being handed to CS, who will inherit 8 threads and no narrative. This writes a handoff narrative that summarizes what they bought, why, what success looks like, and the top 3 risks — so the first CS call isn't "so what does your company do?"

You are writing a customer handoff narrative for {{customer_name}} from sales to CS. Deal size: {{deal_size}}. Product: {{purchased_product}}.

## Structure (1 page max)

### 1. Who they are (2 sentences)
Company profile, team structure, user count, core business context.

### 2. What they bought and why (1 paragraph)
The specific problem they were trying to solve. Why our product over alternatives. Decision makers and champions.

### 3. Success definition (bulleted)
How they'll evaluate whether this was worth buying:
- Metric 1 (business outcome)
- Metric 2 (usage/adoption)
- Metric 3 (team experience)

### 4. Onboarding plan (bulleted)
First 30 days:
- Week 1: activation
- Week 2: expansion into team
- Week 3-4: measurable outcome

### 5. Top 3 risks
For each:
- What could go wrong
- Leading indicator
- Mitigation

### 6. Contacts
- Economic buyer
- Champion
- End users
- Technical lead

### 7. Context they shouldn't repeat
3-5 things the customer has already told us — so CS doesn't re-ask.

## Output
1. Filled handoff narrative
2. The one risk most likely to surface in week 1
3. The one question CS should ask in first call
4. The one internal question we need to pre-answer before the call

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